COVID-19 has affected how we operate as a practice. Therefore, we have put some measures in place to guarantee your safety as well as our staff members.

PATIENT JOURNEY AT BILLERICAY DENTAL CARE

During the Pandemic there are no restrictions on routine dental treatments and patients are actively encouraged to keep their appointments. We have all the necessary Personal Protective Equipment (PPE) and will continue to follow high standards in cross infection control. We have sourced PPE and unlike the start of the Pandemic (March 2020 in the UK), there is no shortage.

Please do not be concerned as we continue to maintain high standards of cross infection control.

Stay safe and please contact us if you have any questions.

Keeping you safe – your new patient journey

Your health and wellbeing is our first priority. In visiting our practice, you can rest assured that you will be greeted with our spotlessly clean surgeries and stringent decontamination processes, which have been in place for years. Due to Covid-19, we have put extra measures in place. Here is some useful information about visiting the practice during this time.

Before your appointment

  • We are only able to see patients by appointment, so you will need to book in advance by calling us on 01277 625456
     
  • We will give you all key information ahead of your appointment
  • You will be required to complete a pre-appointment assessment, which can be completed online or over the phone
  • Our team will have daily temperature checks before we start work

On the day

  • Ensure you have been to the toilet, are well hydrated and have brushed your teeth before leaving home
  • If you can, please try to come to your appointment alone and limit the possessions you bring with you
  • Please arrive 5 minutes before your appointment.

  • Please remember to bring your face covering; if you are medically exempt, we ask that you wear a visor if possible.

Entering our practice

  • We will take your temperature at the door and ask you some questions.
  • We will ask you to put on your face covering or visor if you have not already done so.
  • You will be asked to sanitise your hands throughout different points of your journey
  • We will have distance markers on the floor to ensure safe distancing
  • Our practice will be clutter-free.

Treatment room

  • All treatment rooms are cleaned and disinfected between patients
  • Our team will be wearing full personal protective equipment (PPE)

A note about Chaperons

We politely ask that a chaperone attend with a patient, only if absolutely necessary. We do appreciate that some patients may require a chaperone (for example a child attending with their parent or carer, or an individual with a physical or leaning disability).

As far as possible, a chaperone should be from the same household as the patient. If appropriate to do so, chaperones will be asked to leave and wait outside the surgery whilst all procedures are carried out. We understand that this may not always be possible (for example where the patient is a young child or where the patient would be distressed to be left alone). In such cases, team members will pay particular attention to the Faculty of General Practice’s guidance, which advises that ‘there should be an individual case by case risk assessment of whether parents/carers or guardians should be present in the surgery during treatment and make sure that this is done as safely as possible where this is deemed essential’.

Please note, chaperones will be required to complete the same COVID-19 screening questionnaire as the attending patient.

Please note that some dental practices may charge patients an additional fee to cover the cost of PPE. We have decided not to charge our loyal returning patients or new patients joining us.